Zoom User Guide - Call History, Voicemail, and Recordings

Overview

This is a quick overview guide for locating your archived voicemails, call history, and recordings in Zoom through your web browser.

Who This Is For: All sales reps. This is not for coaches.

Before You Begin

Systems Required: Zoom, accessed through the website.

What This Guide Covers

• Logging into Zoom through your browser
• Navigating to the Phone menu
• Locating your History, Voicemail, Recordings, and Settings tabs
• Knowing when to use the browser versus the Zoom Workplace app

Step-by-Step Instructions

Step 1: Log Into Zoom

Log into your Zoom account through your web browser.

Step 2: Open the Phone Menu

Click on the phone icon in the menu on the left-hand side.

Step 3: Locate History, Voicemail, and Recordings

At the very top of the page, you’ll find options for:

• History — view your past phone calls.
• Voicemail — view archived voicemails.
• Recordings — view saved call recordings.
• Settings — access your Zoom settings.

Step 4: Know When to Use the Browser vs. the App

Best Practice: Use the browser version of History, Voicemail, and Recordings when you need to locate calls that are further back in history. For day-to-day usage, use the Zoom Workplace app on your laptop instead.

Best Practices

Follow these guidelines when locating your call history, voicemails, and recordings:

• Use the browser to search further back in your call history, voicemails, or recordings.
• Use the Zoom Workplace app on your laptop for day-to-day access instead of the browser.
• Familiarize yourself with the History, Voicemail, Recordings, and Settings tabs so you can quickly find what you need.

For questions or technical support, please submit a ticket through Zendesk and select Business Operations.