Salesforce App Login

Salesforce User Guide - Mobile App Login

Overview

This guide walks you through the steps required to log into the Salesforce mobile app on your phone using your RRI single sign-on (SSO) credentials.

Who This Is For: All RRI employees.

Before You Begin

Make sure you have your RRI single sign-on (SSO) credentials on hand before you begin. These are the same credentials you use to log into other RRI systems, such as Outlook or Slack.

Important: Do not enter your username and password directly on the main Salesforce login screen. You must select "Sign in with custom domain" and enter the RRI domain first, or your login will not be recognized.

Step-by-Step Instructions

Step 1: Download the Salesforce App

Download the Salesforce app from your phone's app store (the App Store on iPhone or Google Play on Android).

Step 2: Open the App and Locate Custom Domain Sign-In

Open the Salesforce app. On the login screen, scroll down until you see the option "Sign in with custom domain." Tap this option.

Step 3: Enter the RRI Custom Domain

In the custom domain field, enter the following:

• rri.my.salesforce.com

Once entered, tap "Next" (or press Enter) to continue.

Step 4: Sign In With Your RRI SSO Credentials

On the next screen, sign in using your RRI single sign-on (SSO) credentials. Follow any additional on-screen prompts to complete your sign-in.

Best Practices

• Always use "Sign in with custom domain" rather than entering your credentials on the main login screen.
• Double-check that you have entered the domain exactly as shown: rri.my.salesforce.com
• Keep your RRI SSO credentials secure and do not share them with others.
• If you are unable to sign in after following these steps, contact Business Operations for assistance.

For questions or technical support, please submit a ticket through Zendesk and select Business Operations.