🛠 Fixing the “Contact Admin” Credit Card Error

Purpose
This article explains how to fix the “Contact Admin” error that appears when you try to process a credit card payment in Salesforce. This error happens when the card was used as a guest checkout in Stripe. The steps below help you reconnect the information so the payment can run successfully.

Why the Error Happens
Cards used as guest checkouts in Stripe are not linked to customer profiles. Reloading the card inside Salesforce creates the correct connection.

Steps to Resolve the Error

Check the Marketing Campaign

• Open the Opportunity in Salesforce.

• Add a Marketing Campaign if one is missing.

Gather Payment Details

• If the campaign is present but the error continues, collect the full card number.

• Collect the expiration date.

• Collect the CVC.

Confirm the Shipping Address

• Open the Opportunity.

• Make sure the client’s shipping address is added and saved.

Reload the Card

• Use the card information you collected.

• Add the card as a new payment method on the Opportunity page.

Retry the Transaction

• Process the payment again using the reloaded card.

Still Not Working

• Submit a support ticket so the team can review the issue.