If a client can’t access the Breakthrough App, start here. These steps solve 95% of issues:
First Steps ✅
Open the app.
Tap More (bottom right).
Tap Settings.
Scroll to the bottom.
Under Other, tap Refresh Product List.
👉 If the issue continues, uninstall and reinstall the app.
👉 If still unresolved, provide specifics (e.g., “Restricted Error” after purchase) when submitting a request.
Additional Troubleshooting
Can’t log in
Verify you are using an Apple or Android device.
Use the same login as www.tonyrobbins.com.
Note: This is not the same login as the desktop-based Breakthrough University.
If needed, delete and re-download the app from the app store.
Forgot password
Reset your password: https://resetpassword.tonyrobbins.com/
After logging in, go to Menu > Change Password (bottom right corner).
“Restricted Error” after Day 1
All users receive access to Day 1 of all programs.
Full program access is for paid users only.
Purchased full access but still restricted
Go to Menu > Settings > Refresh Product List (this reconnects to our servers).
If still restricted, uninstall and reinstall the app.
Videos won’t load or play consistently
Ensure you are on a strong Wi-Fi connection.
Download the content ahead of time to avoid buffering.
Watching videos on-the-go
From the Days menu, select the session.
Tap the download icon (downward arrow in a cloud).
Downloads must be refreshed every 7 days to stay active.
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