RRI Hold: Coaching Pause Required

Purpose
This article explains what an RRI Hold email means and outlines the steps coaches must follow when a client contract enters hold status due to a failed payment.

What an RRI Hold Email Means
When a coach receives an RRI Hold email, it means the client’s payment did not process successfully. This usually happens because the client’s card declined or another payment issue occurred. The client’s contract is placed on hold until the payment issue is resolved.

Required Coach Actions

• Pause all coaching sessions immediately.

• Do not continue scheduling or delivering sessions while the contract is on hold.

• Do not bypass the hold by booking the client manually.

• Ensure that the client understands that coaching will resume only after the contract is reactivated.

Why Coaching Must Pause

• It protects the client experience by ensuring services match the active payment status.

• It protects coaching integrity by keeping all sessions aligned with contract rules.

• It prevents confusion about contract timelines and entitlements.

What Happens Next

• The client resolves the payment issue with the appropriate team.

• Once payment is completed and the contract is reactivated, the hold will be removed.

• Coaching can resume immediately once the contract becomes active.

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