HR Protocols – Payroll Discrepancy

If you identify a payroll discrepancy, it is important to report it immediately so the issue can be reviewed, validated, and corrected.

How to Report a Payroll Discrepancy

1. Submit a ticket via Zendesk to Business Operations.

2. Attach the Payroll Discrepancy Form (see attachment).

3. Include all supporting documentation, such as:

   • Email communications between you and the CSR, PRS, MC (formerly CJS), etc.

What Happens Next

• Business Operations will review the submission and reach out to the other party involved.

• The other party will be required to complete a payroll discrepancy form to acknowledge the discrepancy.

• Once all documentation is collected, Business Operations will forward everything to HR for review and resolution.

⚠️ Important: No payroll discrepancy will be processed without complete documentation. Always submit the form and include supporting evidence.