Sales Page Tax Calculation for UK and AUS Clients: What You Need to Know 🧾

Purpose: This article explains the Stripe Tax update to the Sales Page and what it means for how you process orders. Use the attached resources below to go deeper on the step-by-step process and quick reference checklist.

What Changed

The Sales Page now uses Stripe Tax for automatic, per-product tax calculation. This replaces the previous flat-rate system and brings more accuracy and rates that stay current without manual maintenance.

At this time, tax calculation applies only to customers located in the following regions:

• United Kingdom: Value Added Tax (20%)
• Australia: Goods and Services Tax (10%)

All other customers, regardless of country, will show $0.00 in the TAX column. This is expected and correct. Do not attempt to manually add tax for any other location.

Product prices do not change. Tax is exclusive, meaning it is added on top of the existing price.

How It Works at a Glance

There are two ways tax gets calculated, and both are simple.

Automatic (most common)

If the shipping address is already on the Opportunity before you add products, tax calculates on its own as you add line items. No extra steps needed.

Manual (backup)

If you entered or changed the shipping address after adding products, click the "Calculate Tax" button in the action bar at the bottom of the Sales Page. The page refreshes and populates the TAX column instantly.

Key Things to Know Before You Process a Payment

• Tax only applies to customers in the UK and Australia. All other customers will show $0.00 tax. This is correct.
• Tax is calculated per line item. Each product gets its own tax amount based on the shipping address.
• If you change the address or products after tax has been calculated, click "Calculate Tax" again before processing payment.
• Products without a configured tax code will show $0.00 in the TAX column. This is expected and not an error.
• Always verify the TAX column and confirm the Balance Due reflects the correct total before processing payment.

Your Quick Checklist

• Add all products to the order
• Verify the shipping address is complete, especially the country field
• For UK and Australia customers: check the TAX column; if it shows $0.00, click "Calculate Tax"
• For all other customers: $0.00 tax is correct; no action needed
• Confirm the Balance Due is accurate before processing payment
• Process payment

Troubleshooting at a Glance

• TAX column shows $0.00 for a non-UK, non-Australia customer: This is correct. Tax does not apply to any other location at this time.
• TAX column shows $0.00 for a UK or Australia customer after calculating: Verify the shipping address is complete (country, state, postal code). If it is complete, the product may not be taxable in that jurisdiction. This is normal and no action is needed.
• Tax looks wrong after changing the address or products: Click "Calculate Tax" again to recalculate.
• Something else looks off: Submit a helpdesk ticket to the Technology team.

📎 Go Deeper with the Attached Resources

For a full walkthrough with screenshots and field-by-field guidance, open the resources below.

• Step-by-Step Tutorial: SalesPage-Stripe-Tax-Tutorial.pdf — covers each step from adding products through saving the order, with before and after examples and a Frequently Asked Questions section.
• Quick Reference Card: SalesPage-Stripe-Tax-QuickRef.pdf — a single-page summary of the checklist, key points, and troubleshooting table. Keep it handy during your first few orders.